In this practice we take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make, and we respond to patients’ concerns in a caring and sensitive way.
If Sarah Buckley is not available at the time, then the patient will be told when he or she will be able to talk to the orthodontist and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
You can also contact CQC (Care Quality Commission)
Telephone: 03000 616161
Fax: 03000 616171
Or write to CQC at: CQC National Customer Service Centre, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA
The Parliamentary & Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P4QP.
For private treatment call the Dental Complaints Service on 0208 2530800 (Monday to Friday 9am-5pm or fill out a complaint form on their website – dcs.gdc-uk.org Dental Complaints Service, Stephenson House, 2 Cherry Orchard Road, Croydon, CR0 6BA.
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Our friendly and welcoming team are waiting to hear from you!